It is preferable if the customer or someone appointed by the customer is present to accept the delivery. We are able to deliver if you are not present and in that case, the driver will determine the most appropriate positioning for your order. With unattended deliveries, RHF Turf Growers cannot accept any liability for theft, product deterioration or consequences arising from the positioning of your delivery.
RHF Turf Growers do not accept responsibility for damage caused to customer's property during delivery.
RHF Turf Growers reserve the right to cancel any order.
RHF Turf Growers will make every effort to deliver the order on the arranged date, but if, for whatever reason, the delivery is delayed, RHF Turf Growers will not accept any responsibility for the delay or any damage related to the delay.
Deliveries are made by large lorries that must be able to get to the delivery address.
The customer must bear in mind that turf is a perishable product and should be laid and watered on the day of delivery.
In the unlikely event that the customer is not happy in any way with a product supplied, it is important to inform us of the problem immediately by telephone and email and before accepting delivery.
RHF Turf Growers products become the responsibility of the customer from the moment of delivery or collection and as such we will not be responsible for any damage of deterioration after this time.
As we are supplying living products, we are unable to offer guarantees. We do not accept returns, give refunds or provide a replacement service. We will however, do our utmost to resolve any issues you may have.